Hospitality

The hotel room inspection app for housekeeping and maintenance

SiteSnag is a hotel inspection app for housekeeping managers, general managers and maintenance teams. It has a guest room inspection that goes from the door and bed to the bathroom and amenities. A second checklist covers reception, corridors and the restaurant and bar, and every finding is given a department in the Property Inspection Report.

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Used by Housekeeping managers · General managers · Maintenance teams · B&B and guest house owners · Holiday let managers

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Room
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Why SiteSnag

Built for hospitality inspections done on a phone.

Room sheets that say “bathroom: fail”, leaving maintenance to go and find out why.

A finding is a photo and a save, with wording such as a slow-draining shower or a key card lock fault ready to pick. Mark up the photo to show the exact tap or tile.

Housekeeping and maintenance jobs mixed together on one list.

Each finding is given a department such as housekeeping or maintenance, and the report can group findings by department.

Wi-fi that drops out in the cellar, the plant room or a basement corridor.

SiteSnag keeps every inspection on the phone and needs no account, so a weak signal never holds up the walk-round or the report.

Owners and operators who expect a tidy report and get a spreadsheet.

The PDF carries your logo and colours in one of four styles, with a summary at the front and as many photos per finding as you choose.

Built-in checklists

Guest room inspection and Public areas inspection, ready on day one.

These are the checklists SiteSnag adds when you choose hospitality. Tick them on your phone with pass or fail, yes or no, readings and condition ratings, and they go straight into the PDF. Edit them or build your own.

Guest room inspection

Room-by-room check of presentation, cleanliness and safety

Entrance & door

Room door closes fully and latches on its own
Door lock and key card reader working
Door viewer and security chain or latch fitted
Fire action notice displayed on the back of the door
Room number clear and undamaged

Bed & linen

Bed made to standard with clean, pressed linen
No stains, holes or hairs on linen
Mattress clean with protector fitted
Pillows clean and plumped, protectors fitted
Headboard secure and undamaged
Under the bed clean and clear
Condition of mattress

Bathroom

Toilet, basin and bath or shower clean with no limescale
Silicone and grout clean with no mould
Hot water reaches temperature quickly
Shower head clean and pressure good
Plug, waste and toilet flush working
Towels clean, unstained and correctly stocked
Extractor fan working
Hot water temperature at basin (°C)

Furniture & fittings

Wardrobe, drawers and hangers in good order
Desk, chairs and tables clean and stable
Curtains or blinds close fully and black out
Carpet or floor clean with no stains
Walls and paintwork free from marks and scuffs
Windows clean, restrictors fitted and working
Overall condition of décor

Room tech & lighting

All lights and lamps working
TV working with remote and channel guide
Wi-Fi details provided and connection working
Heating and air conditioning working
Phone working with a dial tone
Sockets and USB points working

Amenities

Tea and coffee tray clean and fully stocked
Kettle clean and descaled
Toiletries stocked and sealed
Hairdryer working
Iron and board provided or available on request
Guest information up to date
Safe working and reset

Cleanliness & odours

No dust on high and low surfaces
No odours of smoke, damp or drains
Bins empty and clean
Glasses and cups clean and covered
No signs of pests (including bed bugs)
Overall cleanliness
Notes

Public areas inspection

Walk-round of reception, corridors, restaurant, bar and exterior

Entrance & reception

Entrance clean, well lit and free from litter
Doors and mats clean and in good repair
Reception desk tidy and staffed
Signage clear and undamaged
Lobby furniture clean and in good order
First impression

Corridors, stairs & lifts

Carpets clean with no trip hazards
Lighting working throughout
Walls and doors free from scuffs and damage
Handrails secure
Lift clean, working and inspection certificate in date
No items stored in corridors

Restaurant & bar

Tables and chairs clean and stable
Floors clean and dry
Menus clean with allergen information available
Bar back clean and well presented
Glassware and cutlery clean
Toilets near the restaurant clean and stocked

Public toilets

Toilets and basins clean
Soap, paper towels and toilet roll stocked
Hand dryers and flushes working
No odours
Cleaning check sheet completed

Fire safety

Fire exits clear and unlocked
Fire doors close fully onto their frames
Fire exit signs lit and visible
Fire extinguishers in place and in date
Fire alarm call points unobstructed
Fire alarm weekly test recorded
Emergency lighting monthly test recorded

Exterior & car park

Car park surface sound and markings visible
External lighting working
Paths free from trip hazards
Bin store tidy and lids closed
Planting and grounds maintained
Number of external lights not working
Notes

Issue wording

39 issues already written.

Start typing on site and matching wording appears, with a description, severity and who puts it right. Pick one and you’re done.

Guest room

Stained bed linenModerate
Bed linen stained or marked. Strip and replace, and send to laundry for re-washing.
Housekeeping
Stained mattressMajor
Mattress stained under the protector. Replace or clean the mattress and fit a new protector.
Housekeeping
Loose headboardMinor
Headboard loose or moving against the wall. Re-fix securely to the wall or bed base.
Maintenance
Carpet stainedMinor
Carpet stained in the room. Spot clean or arrange a deep clean, and replace if it will not lift.
Housekeeping
Dust on high surfacesMinor
Dust on wardrobe tops, picture frames or light fittings. Add to the room cleaning routine.
Housekeeping
Odour in roomMajor
Stale, smoke or damp odour in the room. Find the source, ventilate and treat before letting the room.
Housekeeping
Curtains not closing fullyMinor
Curtains or blinds do not meet or let in light. Adjust the track or replace the blind.
Maintenance
Scuffed walls and paintworkMinor
Scuffs and marks on walls and doors. Touch up or redecorate.
Maintenance
Tea tray not restockedMinor
Tea and coffee tray missing items or cups not clean. Restock and replace cups.
Housekeeping

Bathroom

Mould on siliconeModerate
Mould on bath or shower silicone. Remove and replace the silicone and check the extractor fan.
Maintenance
Limescale on taps and showerMinor
Limescale build-up on taps, shower head or screen. Descale and add to the cleaning routine.
Housekeeping
Stained towelsModerate
Towels stained, frayed or grey. Remove from use and replace.
Housekeeping
Slow-draining basin or showerModerate
Basin or shower waste draining slowly. Clear the trap and waste.
Maintenance
Extractor fan not workingModerate
Bathroom extractor fan not working. Repair or replace to prevent condensation and mould.
Maintenance
Hot water temperature too lowMajor
Hot water at the outlet not reaching 50°C within a minute. Check the system and flush, as low temperatures can allow legionella growth.
Maintenance · HSE ACOP L8

Room tech

TV not workingMinor
TV not working, no signal or remote missing. Repair, retune or replace the remote.
Maintenance
Key card lock faultMajor
Key card lock not reading cards or battery low. Replace the battery or repair the reader.
Front office
Heating or air conditioning not workingMajor
Room heating or air conditioning not working or not responding to the controls. Repair before letting the room.
Maintenance
Light bulbs not workingMinor
One or more lamps or bulbs not working. Replace and check all other lights.
Maintenance

Public areas

Corridor carpet stainedMinor
Corridor carpet stained or worn. Spot clean or arrange a deep clean.
Housekeeping
Public toilets not restockedModerate
Public toilets out of soap, paper or towels. Restock and increase checks.
Housekeeping
Reception area untidyMinor
Reception desk or lobby cluttered. Clear and keep tidy during the shift.
Front office
Lift out of serviceMajor
Lift not working or inspection certificate out of date. Contact the lift engineer and record the visit.
Contractor

Food & beverage

Dirty glasswareModerate
Glassware smeared or chipped. Rewash, check the glasswasher and discard chipped glasses.
Food & beverage
Stained restaurant chairMinor
Restaurant seating stained or torn. Clean or reupholster.
Food & beverage
Allergen information not availableMajor
Staff cannot provide allergen information for menu items. Make it available and train staff.
Kitchen
Breakfast buffet poorly presentedMinor
Buffet items running out or untidy. Replenish more often and wipe down regularly.
Food & beverage

Safety

Fire door not closingSafety
Fire door does not close fully onto its frame. Adjust or repair the closer and check the seals.
Maintenance · Regulatory Reform (Fire Safety) Order 2005
Fire door wedged openSafety
Fire door held open with a wedge. Remove the wedge or fit an approved hold-open device linked to the alarm.
General manager · Regulatory Reform (Fire Safety) Order 2005
Fire exit obstructedSafety
Fire exit route or door blocked by stored items. Clear straight away and keep clear.
General manager · Regulatory Reform (Fire Safety) Order 2005
Fire action notice missingModerate
No fire action notice on the back of the room door. Fit a notice showing the escape route.
Maintenance · Regulatory Reform (Fire Safety) Order 2005
Smoke detector missing or damagedSafety
Smoke detector missing, covered or damaged. Replace and test the alarm system.
Contractor · BS 5839
Emergency light not workingSafety
Emergency light not lit or failing its test. Repair and record in the log book.
Maintenance · BS 5266
Trip hazard in walkwaySafety
Lifted carpet, loose mat or trailing cable in a walkway. Make safe straight away and repair.
Maintenance · Workplace (Health, Safety and Welfare) Regulations 1992
Window restrictor missingSafety
Window opens wide with no restrictor or the restrictor is broken. Fit or repair a restrictor.
Maintenance

Maintenance

Damaged socket or switchSafety
Socket or switch cracked or loose. Isolate and replace.
Contractor · BS 7671
Dripping tapMinor
Tap dripping or not shutting off fully. Replace the washer or cartridge.
Maintenance
Gas safety record out of dateSafety
No current gas safety record for gas appliances. Arrange an inspection by a Gas Safe registered engineer.
Contractor · Gas Safety (Installation and Use) Regulations 1998
External light not workingModerate
External or car park light not working. Replace the lamp or repair the fitting.
Grounds

FAQ

Hospitality questions.

Can I inspect a whole floor of rooms in one go?

Set up one inspection for the property and add the rooms you’re checking as areas, such as Room 214 and Room 215, then work along the corridor. Each finding is filed under the room you’re in. The report can group findings by room, by department or by severity, depending on who’s reading it.

Does it suit a small B&B or holiday let?

Property types include B&Bs, inns with rooms, serviced apartments and holiday lets. The free version covers one inspection, including the PDF report, so you can try it on your own property. Pro gives you unlimited inspections, automatic backup and reports with only your branding.

Can the duty manager sign off the inspection?

Yes. The duty manager and the inspector can both sign on the screen at the end of the walk-round, and the signatures appear in the report. The cover page shows the inspector and the property separately. You send the finished PDF through the phone’s share sheet, by email or a messaging app.

Can I match the checklist to our brand standards?

Build a checklist from your own brand standards or edit the built-in guest room inspection, with yes/no, number and condition answers for each item. The finding wording can be edited too, and you can add your own. Terms such as Department or Inspector can be renamed, and the new names carry into the PDF.

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