SiteSnagSee how it works

Insurance

The claims inspection app for assessors and loss adjusters

SiteSnag is a claims inspection app for loss adjusters, claims assessors and surveyors who visit damaged properties. It has a property damage claim checklist and an escape of water checklist with moisture readings. You photograph each damage item, pin it on a floor plan and leave the site visit with a Claim Inspection Report ready to send.

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Used by Loss adjusters · Claims assessors · Building surveyors on claims work · Drying and restoration contractors

Why SiteSnag

Built for insurance inspections done on a phone.

Moisture readings jotted on a notepad with no record of which room they came from.

The escape of water checklist records wall, floor and dry reference readings as numbers. Each damage item gets a numbered pin on the floor plan, so the report shows which rooms were affected.

Writing up the claim at night from photos you can no longer place.

Each damage item is a photo and a save, filed under the room you’re in. Built-in wording covers damage from storm and flood through to subsidence and escape of water.

A policyholder who later disputes what was recorded on the day.

The policyholder and the assessor can both sign on screen, and the signatures go into the Claim Inspection Report with the photos.

A single photo that can’t show how far the damage spreads across a ceiling or wall.

Each damage item holds as many photos as you need, from a wide shot of the room to a close-up of the staining, and you can draw a measurement on any of them.

Built-in checklists

Property damage claim inspection and Escape of water inspection, ready on day one.

These are the checklists SiteSnag adds when you choose insurance. Tick them on your phone with pass or fail, yes or no, readings and condition ratings, and they go straight into the PDF. Edit them or build your own.

Property damage claim inspection

Site visit for any property claim: cause, extent of damage, contents, safety and next steps.

Claim details

  • Policyholder present
  • Claim no. and policy details confirmed
  • Date of loss confirmed
  • Number of occupants
  • Property occupied at time of loss

Cause & circumstances

  • Cause of damage identified
  • Cause consistent with account given
  • Damage sudden rather than gradual
  • Pre-existing damage or wear seen
  • Third party involved
  • Account of the incident

External

  • Roof covering
  • Chimney
  • Gutters and downpipes
  • External walls
  • Windows and doors
  • Boundaries and outbuildings

Internal damage

  • Number of rooms affected
  • Ceilings checked
  • Walls checked
  • Floors checked
  • Kitchen and bathroom fittings checked
  • Decoration checked

Services & safety

  • Electrics safe to use
  • Gas supply safe
  • Water supply on
  • Structural concern
  • Property habitable

Contents

  • Contents damaged
  • Damaged items photographed
  • Damaged items retained for inspection
  • Proof of ownership available
  • Number of contents items listed

Mitigation & next steps

  • Property made safe and secure
  • Emergency repairs carried out
  • Alternative accommodation needed
  • Specialist report needed
  • Agreed next steps

Escape of water inspection

Leak source, moisture readings, affected areas and drying plan for an escape of water claim.

Source & cause

  • Source of leak found
  • Leak repaired
  • Leak sudden rather than gradual
  • Trace and access needed
  • Stopcock located and working
  • Description of failed pipe or fitting

Affected areas

  • Number of rooms affected
  • Ceilings checked for sagging or staining
  • Walls checked for staining and blown plaster
  • Floors and floor coverings checked
  • Kitchen units and plinths checked
  • Water reached a floor below

Moisture readings

  • Highest wall reading (%WME)
  • Highest floor reading (%WME)
  • Dry reference reading (%WME)
  • Room relative humidity (%)
  • Readings plotted on floor plan

Electrics & safety

  • Water near electrical fittings
  • Circuits isolated
  • Electrical test needed
  • Ceiling at risk of collapse
  • Slip or trip hazards present

Strip-out & drying

  • Strip-out needed
  • Wet floor coverings and underlay lifted
  • Saturated plasterboard removed
  • Drying equipment installed
  • Estimated drying time (days)
  • Drying certificate needed before reinstatement

Contents & accommodation

  • Contents damaged
  • Contents moved clear of wet areas
  • Kitchen or bathroom out of use
  • Alternative accommodation needed
  • Notes for the claim file

Damage item wording

38 damage items already written.

Start typing on site and matching wording appears, with a description, severity and who puts it right. Pick one and you’re done.

Escape of water

  • Water staining to ceilingModerate

    Ceiling stained below a leak. Allow to dry, seal with stain block and redecorate.

    Decorator

  • Ceiling collapsed from waterCritical

    Plasterboard ceiling saturated and collapsed. Make safe, strip out, dry and replace.

    Plasterer

  • Escape of water from pipeworkMajor

    Leak from a failed pipe or fitting. Trace and repair, then check pressure before reinstatement.

    Plumber

  • Water damage to flooringMajor

    Floor covering and underlay saturated. Lift, dry the subfloor and replace.

    Flooring

  • Leak from failed bath or shower sealModerate

    Water escaping through failed sealant or grout. Note whether the leak was gradual, reseal and repair the damage.

    Tiler

  • Kitchen units swollenModerate

    Chipboard plinths and carcasses swollen by water. Replace the affected units and plinths.

    Kitchen fitter

  • Wet plasterModerate

    Plaster holding high moisture readings. Dry out, then hack off and replaster if it has blown.

    Plasterer

Storm

  • Slipped or missing roof tilesMajor

    Roof tiles or slates dislodged by wind. Replace and check the underlay and battens.

    Roofer

  • Water ingress through roofMajor

    Rain getting in through the damaged roof covering. Fit a temporary covering and repair.

    Roofer

  • Chimney stack damagedMajor

    Chimney pot, flaunching or brickwork damaged. Make safe and rebuild as needed.

    Roofer

  • Fence blown downModerate

    Fence panels or posts blown down. Record the age and condition of the fence before replacing.

    Fencing contractor

Fire & smoke

  • Fire damage to kitchenCritical

    Units, worktops and services damaged by fire. Strip out, test electrics and reinstate.

    Builder

  • Smoke damage to walls and ceilingsModerate

    Soot and smoke staining to surfaces. Specialist clean, seal and redecorate.

    Restoration specialist

  • Smoke odourMinor

    Smoke odour held in rooms and soft furnishings. Arrange specialist deodorisation.

    Restoration specialist

  • Heat-damaged wiringSafety

    Cables or accessories affected by heat. Isolate the circuit, then test and replace.

    Electrician

Flood

  • Floodwater contaminationSafety

    Floodwater may contain sewage. Remove porous materials that it reached and sanitise before drying.

    Restoration specialist

  • Flood line on wallsMajor

    Tide mark showing the flood depth. Record its height, strip plaster to above the line and dry.

    Plasterer

  • Water in subfloor voidMajor

    Standing water under a suspended floor. Pump out, ventilate and dry.

    Drying contractor

  • Electrics submergedSafety

    Sockets and circuits under water. Isolate and arrange a full electrical test before use.

    Electrician

Subsidence & heave

  • Diagonal crack at window or doorMajor

    Tapered diagonal crack from the corner of an opening, a common sign of movement. Record width and length and arrange monitoring.

    Structural engineer

  • Crack 5 mm or widerMajor

    Crack of 5 mm or more (category 3 or above). Refer to a structural engineer and arrange monitoring.

    Structural engineer · BRE Digest 251

  • Doors and windows stickingModerate

    Doors or windows binding or out of square, suggesting movement. Record and compare with the crack pattern.

    Structural engineer

  • Leaking drain near foundationsMajor

    Damaged drain close to the cracked wall can wash out the ground beneath. Arrange a CCTV drain survey.

    Drainage contractor

  • Tree close to buildingModerate

    Tree or large shrub close to the affected wall. Record species, height and distance for the engineer.

    Tree surgeon

Impact

  • Vehicle impact to wallMajor

    Wall struck by a vehicle. Check stability, prop if needed and rebuild.

    Builder

  • Fallen tree damageMajor

    Tree or large branch fallen onto the building. Remove safely and assess roof and walls.

    Tree surgeon

  • Window broken by impactModerate

    Glazing cracked or broken by impact. Board up if needed and reglaze.

    Glazier

Theft & malicious damage

  • Forced entry to doorMajor

    Door, frame or lock damaged by forced entry. Make secure and repair or replace.

    Locksmith

  • Window broken during break-inMajor

    Window broken to gain entry. Board up and reglaze.

    Glazier

  • Malicious damage to decorationModerate

    Walls, floors or fittings deliberately damaged or defaced. Record the crime reference, clean or redecorate.

    Decorator

Accidental damage

  • Paint spilt on carpetMinor

    Paint or similar spilt on carpet. Specialist clean or replace the affected carpet.

    Flooring

  • Foot through ceilingMinor

    Foot put through the ceiling from the loft. Patch the plasterboard and redecorate.

    Plasterer

  • Cracked hobModerate

    Glass or ceramic hob cracked. Isolate and replace.

    Appliance engineer

  • Cracked basin or toiletModerate

    Sanitaryware cracked by impact. Replace and check for leaks.

    Plumber

Contents

  • Contents damaged by waterModerate

    Furniture, electricals or personal items damaged by water. List each item with its age and condition.

    Contents specialist

  • Soft furnishings smoke damagedModerate

    Sofas, curtains or bedding smoke damaged. Specialist clean or list for replacement.

    Restoration specialist

  • Electrical items damagedModerate

    Televisions, computers or appliances damaged. Keep them for inspection and get repair reports.

    Contents specialist

  • Items stolenMajor

    Items reported stolen. Record each item, where it was kept and proof of ownership.

    Contents specialist

FAQ

Insurance questions.

Does it work in a flooded property with the power off?

Yes. SiteSnag needs no signal, wi-fi or account, and everything is saved on the phone as you go. You can take photos, record readings, draw the floor plan and get signatures without a connection. The report is created offline too, and you share the PDF once you have signal again.

Can I import the property’s floor plan?

You can import a plan as an image, such as a photo of an estate agent’s floor plan or a screenshot of one. PDF plans can’t be imported, so take a screenshot of the page first. If there’s no plan at all, draw the rooms by tapping their corners and the numbered pins work in the same way.

Can the report go to the insurer as a Word or Excel file?

SiteSnag produces a PDF only, which you send through the phone’s share sheet by email or any other app. The report style, logo and accent colour are yours to set, along with how many photos appear for each damage item. Past PDFs are kept with each claim.

Can I describe the damage by voice?

You can dictate into any field and your words appear as text while you speak, which helps when you’re holding a moisture meter. SiteSnag doesn’t record audio or keep voice notes. On supported phones, Pro can also draft report wording on the device itself.

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